Refunds & Returns Policy

CAN I CANCEL MY ORDER?

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.

CAN I GET A REFUND IF SOMETHING IS WRONG WITH MY ORDER?

Within 14 days of receiving the parcel, you can ask us for:

• A full refund if you don’t receive your order
• A full refund if your order does not arrive within the guaranteed time (3-7 business days not including 1 business day processing time)
• A full or partial refund if the item is not as described

Full refunds are not available under the following circumstances:

• Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.

HOW DO I REQUEST A REFUND, RETURN, OR EXCHANGE?

We understand that in some situations you need to ask for a refund, return, or exchange.  We have outlined the following steps for you to streamline and make the process easier.

1. In the event of a refund, return, or exchange request, contact our Customer Support team via email at support@essentialsdirectonline.com or use a “Contact Us” page and send us a message with your inquiry including the evidence if required.
2. After we have approved the order refund, return, or exchange, the product must be returned to our warehouse at the following address: 15795 Rockfield Blvd Suite G Irvine, CA 92618.
3. The return process is simple. Just follow these steps:
   1. Box up your items with the original packaging if possible. Be sure to remove any existing labels from the packaging.
   2. In case if damaged or incorrect product is received, ask us for the shipping label
   3. Print out the shipping label (if provided) and tape it to your package, ensuring that the bar code is clearly visible. If the shipping label is not provided, you can create it, where you would need to specify your return address and the address of our warehouse mentioned above.
   4. Take the package to one of the shipping carrier’s drop-off locations, or schedule a pick-up.
4. You MUST return the product and provide a tracking number
5. Once the tracking number has been provided (or once we have received the returned product), a replacement product will be shipped or a refund will be credited back to the card or original method of payment on file. IMPORTANT: Your MUST return the item at your own expense (unless the item is damaged or incorrect in which case we provide you with a shipping label) to our warehouse at the address mentioned above.
6. In order for us to ship a replacement product or process a refund for a damaged or incorrect product, we require a tracking number for the item returned.

Please, contact us first and we will guide you through the steps. We are always ready to give you the best solutions!

Please do not send your purchase back to us unless we authorize you to do so.

CAN I RETURN AN ITEM FOR AN EXCHANGE INSTEAD OF A REFUND?

Yes, you can! Kindly use Contact Us form to discuss the details with us.

CAN I RETURN MY PURCHASE?

All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.

If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.

Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!

Please do not send your purchase back to us unless we authorize you to do so.

ARE THERE ANY ITEMS I CAN’T RETURN?

Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:

• Face and body products if opened, used, or have a broken protective seal
• Underwear if the hygiene seal is not intact or any labels have been broken
• Swimwear if the hygiene seal is not intact or any labels have been broken
• Pierced jewelry if the seal has been tampered with or is broken